How Smart Talk Beacon Works

What is Smart Talk Beacon and Why Do I Need It?

How do I use
Smart Talk Beacon?

Smart Talk Beacon is cloud based software. You can either sign up with Smart Talk Beacon direct or sign up with one of our many partners.

If your security company is not partnered with us, please let them know or if you are a security supplier and would like to offer Smart Talk Beacon to your client, please contact us.

HOW SMARTTALK BEACON WORKS

  • Smart IoT Devices are identified by GPS
  • Smart IoT Devices are assigned Support Staff
  • Support Staff have levels of expertise related to the Smart IoT Devices
  • When a Smart IoT Device fails (or is failing) a Work Ticket is generated.
  • SmartTalk Beacon offers a list of the best matches of available Support Staff to fix the device. Based on expertise with the issue and based on the location and availability of Support Staff.
  • Work Tickets will notify all parties associated and will also remind and even notify staff up the ladder about Work Tickets being ignored or still open.

WORK TICKET MANAGEMENT

Maintenance of any device on the network is valuable for overall stability. SmartTalk Beacon allows for the creation of both Manual and Automatically scheduled Maintenance Work Tickets.

Pre-Work Ticket Process

New Work Tickets are acknowledged by staff internally. The issue is diagnosed based on available information, knowledge base and experience. If the issue requires field staff, the work ticket is dispatch to a field agent.

Dispatched Work Tickets to field staff have access to an expert knowledge base, documentation by the device and other support staff. When additional items or support is required, a device is placed on hold, to be re-triggered when parts arrive.

System Resolver work orders may be related to a power outage, a known firmware issue of some other issue resolved by the system.  These items and retained for analysis.

How do I use
Smart Talk Beacon?

Smart Talk Beacon is cloud based software. You can either sign up with Smart Talk Beacon direct or sign up with one of our many partners.

If your security company is not partnered with us, please let them know or if you are a security supplier and would like to offer Smart Talk Beacon to your client, please contact us.

Introducing Smart Beacon

Smart Talk Beacon reduces monitoring and support complexity by merging multiple systems into one:

    1. Monitoring
    2. Ticketing
    3. Dispatching

In the past, people reported a problem with a device such as a camera.  The report was reviewed and a support person assigned.  If there was a problem an integrator or field support staff were dispatched.  Once the problem was fixed, it was reported as repaired with limited documentation related to the repair.

NOW ALL OF THIS IS ACCOMPLISHED IN A FRACTION OF THE TIME WITH FULL DOCUMENTATION AND PROCESS TRACKING.

  1. Using a device driven model to:
    1. Secure communications
    2. Gather detailed error information
    3. Gather operational key data elements
  2. Use AI to analyse of the information to solve the problem
  3. Present data in a relevant format
  4. Create a error management work flow
  5. Gather support information and deliver solutions to problems
  6. Track the work ticket to resolution and document solution.
In the end the Smart Talk Beacon reduces liability by documenting device operation, managing solution implementation, optimizing operations and creating accountability on all levels.
This version includes:
  • A device tree with device types, manufacturer and models (specific data elements by device type and model) to better document report operations
  • A learning engine with specific device solutions and ranking to improve problem resolution and leverage corporate knowledge
  • A sophisticated messaging and ticket escalation process for tech and field support to resolve issues in a timely manner.
  • Notification/Ticket document upload for enhanced site issue resolution and improve history management for enhanced accountability
  • Enhance auditing and reporting for better management processes
  • Immediate and daily notification email summaries for quick reference
  • Enhanced mapping for ease of use
  • Improved graphing for ease of use

When Smart Talk Beacon has captured or identified any of these issue, the software will log/record the issue. Once this instance has been recorded, it will also send out an email notification to the people identified in the device set up.

That user will then be promoted to log in to the Smart Talk Beacon software to address the issues. The user will then have options to snooze the issue, flag the issue or ignore the issue. If the issue is ignored too often or too long, it will then send an email to the owner of the business or manager.

No More Excuses.

Let Smart Talk Beacon be that employee that works tirelessly for you and will stay on top of all your devices and ensure they are working or notify those who are in charge.